Privacy Policy - ReferralLoop

1. Introduction

ReferralLoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waitlist management service ("Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

We collect information that you provide directly to us:

Account Information: When you create an account, we collect your name, email address, and password.
Profile Information: We may collect additional information such as your company name, website, and other details you choose to provide.
Waitlist Data: Information about your waitlists, including signup data, referral information, and user interactions.
Payment Information: When you subscribe to a paid plan, we collect billing information through our payment processor. We do not store your full payment card details on our servers.
Communications: Information you provide when you contact us for support or communicate with us in any way.

We also automatically collect certain information when you use our Service:

Usage Data: Information about how you access and use the Service, including your IP address, browser type, device information, and pages visited.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process your transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraud
Personalize and improve your experience
Send you marketing communications (with your consent)
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and hosting services.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Protection of Rights: We may disclose your information to protect and defend our rights or property, or to prevent or investigate possible wrongdoing in connection with the Service.
With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request deletion of your personal information.
Portability: You can request a copy of your data in a structured, machine-readable format.
Objection: You can object to processing of your personal information for certain purposes.
Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for the following purposes:

Essential cookies required for the Service to function
Analytics cookies to understand how you use our Service
Preference cookies to remember your settings
Marketing cookies to deliver relevant advertisements

8. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using our Service, you consent to the transfer of your information to the United States.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to: know what personal information is collected, used, shared, or sold; delete personal information held by us; opt-out of the sale of personal information (we do not sell personal information); and non-discrimination for exercising your privacy rights.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. We are the data controller for your personal information. To exercise your rights, please contact us using the information provided below.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our support channels or at the contact information provided on our website. We will respond to your inquiry as soon as possible.